If something is wrong, we will make it right.
Last updated: 16 June 2026 · operated by More Motion (sole trader, Australia) · contact [email protected]
Your consumer rights come first
Nothing here limits your rights under the Australian Consumer Law. If a paid item is faulty, not as described, or cannot be delivered, you are entitled to a remedy (such as a refund) regardless of this policy.
When we will refund
- Not delivered. You paid but the item did not unlock on your device.
- Charged in error. A duplicate charge, the wrong amount, or a purchase you did not authorise.
- Not as described. The item does not match what the Upgrades page said it would do.
Because upgrades are cosmetic and granted instantly on your device, please contact us within 14 days of purchase for change-of-mind requests. Faulty or not-as-described claims are not time-limited beyond your statutory rights.
Try "Restore" before asking for a refund
Unlocks are saved on the device you bought them on. If you cleared your browser or moved to a new device, the item may simply need restoring rather than refunding. Use "Restore on this device" on the Upgrades page first. Cross-device sync will arrive with accounts.
Donations
"Support the signal" contributions are voluntary gifts and are generally non-refundable. If you contributed by mistake, email us and we will help.
How to request a refund
Email [email protected] with:
- the email or receipt from your Stripe payment,
- the item name, and
- a short note on what went wrong.
We aim to reply within a few business days. Approved refunds are returned to your original payment method via Stripe; the time to appear depends on your bank or card provider.